Data Protection Policy (GDPR)

CLARIFICATION TEXT WITHIN THE SCOPE OF THE PERSONAL DATA PROTECTION LAW NO. 6698 (KVKK) 1. IDENTITY OF THE DATA CONTROLLER Your personal data is processed within the scope described below by VEYHAL HEDİYELİK EŞYA SANAYİ TİCARET LİMİTED ŞİRKETİ (“ZeynHome” or the “Company”)—residing at the address Kısmet Mah. Seyid Bilal Cad. No:25 İç Kapı No:3 72000 Merkez / Batman—acting as the Data Controller, in accordance with the Personal Data Protection Law No. 6698 (“KVKK”). 2. YOUR PROCESSED PERSONAL DATA If you visit our website https://zeynhome.com, become a member, or place an order, the following personal data of yours is processed: • Identity Information: Name, Surname. • Contact Information: Phone number, e-mail address, delivery address, billing address. • Customer Transaction Information: Order details, invoice details, request and complaint records. • Transaction Security Information: IP address, website login/logout logs, device information. 3. PURPOSES OF PROCESSING PERSONAL DATA Your personal data is processed for the following purposes within the scope of the personal data processing conditions specified in Articles 5 and 6 of the KVKK (Law on the Protection of Personal Data): • Execution of order processes, packaging and shipping of products, and delivery to the BUYER, • Issuance of e-invoices and official accounting documents, • Secure execution of payment transactions via the infrastructure of the licensed payment institution (Iyzico), • Provision of customer service and after-sales support services, • Fulfillment of legal and regulatory obligations (Law No. 6502, Law No. 6563 on the Regulation of Electronic Commerce, etc.). 4. PARTIES TO WHOM PROCESSED PERSONAL DATA IS TRANSFERRED AND PURPOSES OF TRANSFER Your collected personal data may be transferred to the following third parties to the extent permitted by legislation and in line with the realization of the purposes stated above: • Cargo and Logistics Companies: To our contracted cargo companies (Aras Kargo, DHL Express) for the purpose of delivering orders to your address. • Payment Institutions: To Iyzico, our payment infrastructure provider licensed by the BRSA (BDDK) and the CBRT (TCMB), for the purpose of securely collecting payments. • Authorized Public Institutions and Organizations: To authorized authorities such as courts, enforcement offices, the Ministry of Trade, and the Revenue Administration, as required by legal obligations. 5. METHOD AND LEGAL BASIS FOR COLLECTING PERSONAL DATA Your personal data; Data is collected electronically via our website, https://zeynhome.com, through order forms, membership forms, and communication channels. The legal grounds for this collection activity are the provisions of Article 5/2 (c) of the KVKK ("it is directly related to the establishment or performance of a contract"), Article 5/2 (ç) ("it is necessary for the data controller to fulfill its legal obligation"), and Article 5/2 (f) ("it is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed"). 6. RIGHTS OF THE DATA SUBJECT UNDER ARTICLE 11 OF THE KVKK Pursuant to Article 11 of the KVKK, you may exercise the following rights by applying to our Company as a data subject: a) To learn whether your personal data is being processed, b) To request information regarding the processing of your personal data, c) To learn the purpose of the processing of your personal data and whether they are used in accordance with said purpose, ç) To know the third parties to whom your personal data is transferred, domestically or abroad, d) To request the correction of your personal data in the event that it is processed incompletely or incorrectly, e) To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK, f) To request that the correction, deletion, or destruction operations be notified to the third parties to whom your personal data has been transferred, g) To object to a result arising to your detriment through the analysis of processed data exclusively by means of automated systems, ğ) To demand compensation for damages incurred due to the unlawful processing of your personal data. 7. APPLICATION AND CONTACT To exercise the rights mentioned above, you may submit your written request containing your demands to our address at Kısmet Mah. Seyid Bilal Cad. No:25 İç Kapı No:3 72000 Merkez / Batman, or send it to our e-mail address info@zeynhome.com using a secure electronic signature/mobile signature or via the e-mail address registered in our system.