Return and Exchange Terms

RETURN AND EXCHANGE TERMS

1. RIGHT OF RETURN AND TIMEFRAME

In accordance with the Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts, the BUYER (Consumer) has the right to withdraw from the contract and return the purchased product within 14 (fourteen) days of delivery, without providing a reason and without incurring any penalty.

2. RETURN CONDITIONS

Products to be returned must meet the following conditions: • The return request must be submitted within 14 days of the delivery date, • The product must be unused and unassembled, with its packaging intact and its resaleability preserved, • All accessories, cables/socket fittings, and the invoice (if applicable) provided with the product must be returned in full.

3. SHIPPING DAMAGE AND BREAKAGE GUARANTEE

For our mosaic lamps, glassware, and fragile gift items, in the event of breakage or component damage caused during shipping: • Simply send a photo of the broken part to our email address (info@zeynhome.com) or our WhatsApp support line (+90 533 453 68 72) on the day of delivery or the following day. • A replacement for the damaged/broken part or the entire product will be sent to your address free of charge, with no shipping fees required.

4. RETURN PROCESS AND STEPS

1. Submit a Return Request: Within the 14-day period, submit your return request and order number via info@zeynhome.com or our line at +90 533 453 68 72. 2. Obtain a Free Return Code: Make a note of the free shipping return code provided by our customer service representative. 3. Pack Carefully: Place the product in its protective cardboard box to ensure it is not damaged during transit. 4. Hand Over to the Courier: Deliver the package to one of our contracted shipping partners (Aras Kargo or DHL Express) using your return code.

5. REFUND PROCESS

• Once the returned product reaches the VEYHAL HEDİYELİK EŞYA LTD. ŞTİ. warehouse, it is inspected by our expert team. • After the product’s compliance with return conditions is confirmed, the full product price will be refunded to the credit card or bank account used for the purchase via the Iyzico payment infrastructure within a maximum of 14 (fourteen) days. • The time it takes for the refund to appear on your card may range from 1 to 5 business days, depending on your bank's procedures.

6. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL (NON-RETURNABLE ITEMS)

In accordance with regulations, returns are not accepted for products that have been personalized based on the consumer's specific requests, feature added names or custom dimensions, or have been specially manufactured.

7. EXCHANGE PROCEDURE

If you wish to exchange your purchased product for a different model or color, you may contact us within 14 days of the delivery date. Exchange transactions are processed based on stock availability, and shipping arrangements are coordinated by our customer service representative.