Shipping and Delivery Information
SHIPPING AND DELIVERY INFORMATION
1. OUR CONTRACTED SHIPPING PARTNERS
Orders placed via https://zeynhome.com are securely delivered through our contracted logistics partners, depending on the product type and your delivery address: • Domestic Orders: Aras Kargo • International Orders: DHL Express
2. DELIVERY TIMES AND PROCESSES
2.1. Your orders are carefully packaged and handed over to the shipping company within 1-2 business days following payment confirmation. 2.2. Packages handed over to the shipping company are delivered to addresses within Turkey in an average of 1-3 business days. 2.3. Legal Requirement: In accordance with the Regulation on Distance Contracts, the maximum legal delivery period is 30 days.
3. SHIPPING FEES AND FREE SHIPPING
• Current shipping fees and free shipping thresholds are clearly indicated on the checkout and shopping cart pages. • For orders exceeding the specified campaign or cart value thresholds, the shipping fee is covered by VEYHAL HEDİYELİK EŞYA LTD. ŞTİ.
4. ORDER TRACKING
Once your order has been handed over to the shipping company, a shipment tracking number is sent to your registered email address and via SMS. You can track your shipment in real-time using the link provided in the email or by logging into your account and visiting the "My Orders" section. 5. GUARANTEE AGAINST SHIPPING DAMAGE AND BREAKAGE
At ZeynHome, we place great importance on the safety of our mosaic lamps, glassware, and delicate gift items: • All products are packaged using specialized protective materials and durable boxes to safeguard them against impacts and external factors during transit. • In the event of breakage, damage to parts, or incomplete delivery during shipping, replacements for the broken or damaged items will be sent to your address free of charge—with no shipping fees—provided the issue is reported to info@zeynhome.com or our WhatsApp support line at +90 533 453 68 72.
6. POINTS TO CONSIDER UPON DELIVERY
When the courier delivers your package: • Check the outer box for any visible damage, such as crushing, tearing, or signs of moisture. • If the package shows significant external damage, you may refuse delivery and return it by having the courier issue a "Damage Assessment Report."