Preliminary Information Form

1. SELLER INFORMATION Trade Name: VEYHAL HEDİYELİK EŞYA SANAYİ TİCARET LİMİTED ŞİRKETİ Brand / Website: ZeynHome (zeynhome.com) Address: Kısmet Mah. Seyid Bilal Cad. No:25 İç Kapı No:3 72000 Merkez / Batman Phone: +90 533 453 68 72 E-Mail: info@zeynhome.com (Backup: veyhal72@gmail.com) Tax Office: BATMAN TAX OFFICE DIRECTORATE Tax ID No (VKN): 9251180341 Trade Registry No: 9251 Contracted Shipping Companies: Aras Kargo, DHL Express 2. PRODUCT SUBJECT TO THE CONTRACT AND DELIVERY INFORMATION The type, quantity, brand/model, color, unit count, sales price (including VAT), payment method, and delivery address of the goods/services subject to sale are clearly specified on the order summary screen on the https://zeynhome.com website and in the invoice sent to the BUYER via e-mail. The ordered products are delivered to the delivery address selected by the BUYER via contracted shipping companies (Aras Kargo or DHL Express). The delivery time is an average of 1-3 business days from the date the product is handed over to the shipping company, provided it does not exceed the statutory maximum period of 30 days. 3. RIGHT OF WITHDRAWAL AND CONDITIONS OF EXERCISE 3.1. The BUYER (Consumer); ...may exercise the right of withdrawal within 14 (fourteen) days from the delivery date for transactions involving the sale of goods, without assuming any legal or criminal liability and without providing any justification. 3.2. To exercise the right of withdrawal, it is sufficient to provide written notification to the SELLER within the 14-day period via the email address info@zeynhome.com or the customer service number/WhatsApp line +90 533 453 68 72. 3.3. After the notification of the right of withdrawal is made, the product must be returned—along with its original packaging, accessories, and invoice (if applicable)—using the SELLER's contracted shipping company (Aras Kargo or DHL Express) and the provided return code. 3.4. Within 14 days of the product reaching the SELLER, the product price shall be refunded in full via the card or payment method originally used by the BUYER. 4. SITUATIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED In accordance with applicable regulations, the right of withdrawal cannot be exercised for products that are personalized based on the BUYER's specific requests and demands, products featuring added names or custom dimensions, or products manufactured specifically for the BUYER. 5. SHIPPING DAMAGES AND DELIVERY GUARANTEE Ordered products are carefully packaged using protective materials and durable boxes to safeguard them against impacts and external factors during transit. In the event of breakage, damage to parts, or incomplete delivery during the shipping process, the SELLER guarantees the resolution—whether through the shipment of a replacement product/part or a refund process—following an inspection once the issue is reported to the SELLER. 6. PAYMENT AND SECURITY All payment transactions are processed using the Iyzico secure payment infrastructure and 256-bit SSL encryption technology. Credit/debit card details belonging to the BUYER are strictly not retained or stored in our system. 7. COMPLAINTS AND OBJECTIONS Consumers may submit complaints and objections to the Consumer Arbitration Committee or the Consumer Court located in the place of the Consumer's residence or the place where the consumer transaction was performed, within the monetary limits determined annually by the Ministry of Trade.